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| Grewal Eye Institute aims to provide the highest quality of services to domestic and international patients at affordable prices. The commitment to quality is governed by the guidelines of ISO 9001:2000 and maintained through regular procedural and customer service audits.
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| Grewal Eye Institute operates to effectively fulfill the following objectives: |
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| Customer Orientation |
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| Grewal Eye Institute is focused on providing customer satisfaction that is delivered through the adherence to global standard methodologies implemented via a team of friendly staff to fulfill the unique requirements of each customer. Processes for interactive feedback allow the Grewal Eye Institute to make continuous improvements to enhance value service to customers in future. |
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| Staff Training Update |
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| Grewal Eye Institute recognizes the importance of a highly qualified team that is motivated to provide the highest quality of services to its customers. To achieve these objectives, the HRD continually plans training programmes to impart knowledge on recent advances in medicine, technology, and best practice methodologies to its staff members. |
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| Public Education Programmes |
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| Grewal Eye Institute is committed to empowering the general public with up to date information about eye care. To this end, GEI organizes public information workshops and awareness programmes that are administered by highly qualified professionals and supplemented by detailed education materials that would allow individuals and families to take preventive & precautionary measures to maintain the highest standards to health and well being.
These include talks, slide presentations, educative videos, printed material, publishing educative service booklets and interactive question answer sessions.
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| Peer Group Orientation |
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| Grewal Eye Institute recognizes the benefits of a "collaborative "approach" to achieve a desirable pace of advancement within the healthcare domain. GEI adopts an interactive approach to foster the sharing of ideas, information and research that would facilitate progressive education within the ophthalmology community through the creation and updating of ophthalmology related knowledge bases that are accessible through its corporate communications network. |
